SAP Help Desk ... In the Cloud...

TJD Customer Support Portal was designed in mind to support SAP customers that are interested in a more efficient method of support both in terms of quality and cost. The service is for companies running SAP in either a Production environment or Implementation environment, that do not necessarily need full time, on-site consulting support in every module, but may need a few hours of SAP expertise every month, and not necessarily on site, or for one particular module.

We have designed the site with the following in mind:

• Customers may need more immediate assistance than having to wait for a consultant to show up.
• OSS service can typically reject Customers Messages entered as being ‘Consulting’ questions as opposed to software defects.
• As a customer, you may need 20 hrs a month of SAP support, not always in 1 module, and not always concurrently. You may need a few hours of SD Support 1 day, FI support another day, and MM support another day.